Returns Policy

Before you check out... Please make sure you read the description, and non-refundable T&C for made-to-order items.

You're so cool for supporting L.A.B., so thank you!

But we want to make sure you're aware that most of our items are made-to-order, and non-refundable.

What does that mean? Well, like a tailor, our London-based atelier processes all orders once confirmed, and we proceed to put the item in production.

Our atelier started with upcycling, and made-to-order pieces, and wanted to change the way online shopping became a bad habit for people who want to "shop" only for content, then return the items to the brands that work hard to have a sustainable and growing business.

While this is a common practice with high street brands, we don't have the returns factored in the business model as "normal", nor do we want to encourage this wasteful behaviour.

We don’t want to over-produce, and wouldn't be able to afford hiring UK-based seamstresses, pay above average wages, while keeping our prices low enough to be commercially viable.

So please, if unsure, just message if a listing is unclear or you need confirmation before